1. Business Identity

Serene Spaces Home Cleaning is an independent service provider.

Contact Information:

Email: [email protected]
Phone: +1 (803) XXX-XXXX
Address: Columbia, South Carolina

This Privacy Policy applies to all visitors, users, leads, and customers interacting with our website and services.

2. Information We Collect

We may collect the following types of information:

Personal Information

Name

Email address

Phone number

Service address

Service details submitted through forms or scheduling tools

Technical & Usage Information

IP address

Browser type

Device information

Pages visited and time spent on the website

Referring URLs

This information may be collected automatically through cookies, analytics tools, or similar technologies.

3. How We Use Your Information

We use the information we collect to:

Respond to inquiries and service requests

Schedule and confirm cleaning appointments

Provide service reminders and follow-ups

Send SMS messages or emails you have opted in to receive

Provide customer support

Improve our website and services

Comply with legal and regulatory requirements

4. SMS & Text Messaging Privacy

If you provide your phone number and opt in through our website forms, scheduling tools, or other consent methods, you agree to receive SMS text messages from Serene Spaces Home Cleaning.

Message types may include:

Appointment confirmations

Appointment reminders

Service updates

Missed appointment notices

Customer support messages

Marketing or promotional messages if you explicitly opt in

Message Frequency

Message frequency may vary depending on your interaction with our services.

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier.

Opt-Out

You may opt out of SMS messages at any time by replying STOP.

Help

Reply HELP for assistance or contact us at:

Email: [email protected]
Phone: +1 (803) XXX-XXXX

Consent to receive SMS messages is not a condition of purchasing services.

5. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

Analyze website traffic

Improve website performance

Enhance user experience

You may disable cookies through your browser settings, though some website functionality may be limited.

6. Sharing of Information

We do not sell or rent personal information.

We may share information with trusted service providers that help operate our business, including:

CRM platforms

Scheduling systems

Communication platforms

Website hosting providers

These service providers are required to protect your information and use it only for authorized purposes.

7. Data Security

We implement reasonable administrative and technical safeguards to protect personal information. However, no system can guarantee complete security.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

9. Your Rights & Choices

You may:

Request access to your personal information

Request correction of inaccurate information

Request deletion of your information

Opt out of marketing communications

Requests may be made by contacting us at the email address listed above.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

11. Children's Privacy

Our services are not directed toward individuals under the age of 18.

12. Policy Updates

We may update this Privacy Policy periodically. Continued use of the website constitutes acceptance of any changes.

13. Governing Law

This Privacy Policy is governed by the laws of the State of South Carolina.